Apple manages all billing information regarding an in-app purchase made through the Apple App Store and iTunes. Due to this, our team does not have the ability to modify or refund in-app purchases made with Apple.
If you made a purchase but do not see it applied to your game...
- Confirm that the purchase was successful and the funds were taken out of your bank/Apple account.
- Request a refund of the purchase through Apple, then attempt the purchase again once that refund is complete.
If you need to request a refund for an Unauthorized Purchase...
- You will need to contact Apple Support for assistance here: https://support.apple.com/en-us/HT204084